FAQ
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How do I choose the right size harness or collar for my pet?
We provide sizing guides for each product on our website to help you choose the right size for your pet. It's essential to measure your pet's neck, chest, or other relevant areas, as indicated in the guides, to ensure a proper fit.
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What payment methods do you accept?
We accept various payment methods, including credit cards, debit cards, and PayPal. You can find a full list of accepted payment options during the checkout process.
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How long does shipping take, and what are the shipping costs?
Shipping times and costs may vary depending on your location and the shipping method you choose. During the checkout process, you will be provided with estimated delivery times and shipping costs. We offer standard and expedited shipping options.
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What is your return and exchange policy?
We have a 30-day return and exchange policy. If you're not satisfied with your purchase or need to exchange a product for a different size, please contact our customer support team for assistance.
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Do I need to pay for return shipping?
Return shipping costs may vary. Please contact our customer support team to discuss the return process and any potential shipping fees.
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Are your products suitable for all types of pets?
Our products are designed to accommodate various primarily dogs. However, the sizing and suitability may vary, so be sure to check product descriptions and sizing guides.
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Where are your products made?
Our products are designed and manufactured in Australia. Each piece we create has passion and thought behind it. If you have any concerns, please don't hesitate to contact us.
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Can I machine wash the harnesses and collars?
We recommend hand washing harnesses and collars to prolong their lifespan. Any damage due to incorrect care, will not enable the product for a refund.